Smith’s Food and Drug Mobile Application

I am a huge fan of shopping at the Smith’s grocery stores and want to share how much I love their mobile app!  It is available on both the IOS and Android platforms.  Below are the great features of the app. Digital Coupons Coupons are available to download directly to your Smith’s Fresh Value Rewards account.  At checkout, once you scan you Smith’s Fresh Value Rewards card or your app, the coupons are applied to your purchase. Based on your purchases or the shopping lists you create, coupons are recommended for you to download.  You will often receive Best-Customer bonus coupons based on items you purchase on a regular basis. Shopping List / Weekly Ad Weekly advertisements are available to view on the app and as mentioned above, you have the ability to create a shopping list on the app!  It is a great way to stay organized. Prescriptions You can refill your prescriptions directly from your phone or tablet and view all pharmacy locations with their hours of operation.… Read More

The Thank You Experiment

I have lived in Las Vegas since 2004 and have worked in the hotel/gaming industry since I moved here.  Although many aspects of the industry have changed, the desire to give visitors the best guest experience has not.  Guests are now having online conversations about their negative experiences, in real time, via social media platforms. It becomes almost crucial to address these issues instantly before these posts begin influencing the decisions of the audiences who read them. One negative post/tweet can go viral and impact overall numbers. This is true of any industry that relies on the consumer to make their business flourish. A tweet may be sent from a customer, standing in line at a fast food restaurant, saying the service is slow.  Someone may read this and instantly decide to go elsewhere.  That is how quickly decisions can be made and how quickly business can be lost. It started me thinking, how would large companies handle a compliment? I’m talking an over-the-top, “I absolutely love” your product compliment… Read More